Box Office Customer Service Representitive

Job Description


Audience Services Director & Box Office Managers


Paid Position


May 15, 2017


Please send cover letter, one-page resume, and completed application to Birgitte Ginge (

Position Overview: 

Seeking interested and qualified applicants for several seasonal positions in the Box Office starting mid-May to early-June and ending late-August. The Customer Service Representative’s goal is to provide excellent service to customers of the Opera by assisting with ticket purchases and program questions. It is important to become familiar with the season’s repertoire, the lay-out of the theater, and the general rules of the organization.

  • Excellent communication skills 
  • Excellent computer skills
  • Good skills in dealing with the public and solving problems
  • Ability to work collaboratively as well as individually
  • High level of integrity and flexibility
  • Attention to detail and ability to follow specific directions
  • Preferred prior experience in customer service and/or experience with computer programs related to ticket sales and performance management.

Work Schedule:

20-35 hours per week, Monday through Saturday. Varies between 8:45 am and 9:30 pm, with an occasional Sunday or late shift until 11 pm.


This job description in no way implies that these are the only duties to be performed by the employee occupying this position. The fundamental job requirements are included and these are the essential job functions. Employees will be required to perform any other job-related duties assigned by their supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.



Send completed general employment application, along with resume and cover letter, to Human Resources (unless otherwise noted above) or by mail to:

The Santa Fe Opera
Attention: Human Resources
Post Office Box 2408
Santa Fe, New Mexico 87504-2408

Seasonal Positions

Seasonal employees begin arriving in the spring and by early July, more than 600 employees are on board to make the upcoming season come to life.

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Year-Round Positions

There are approximately 70 staff members working around the year in a variety of areas—from production, marketing, and fundraising to technical, administrative, and maintenance of the Opera's beautiful grounds.

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With positions ranging from Development to Marketing to Education, our internship program offers a breadth of experience for the aspiring arts administrator. 

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