Office Services Reception

Title: Office Services Reception
Reports to: Officer Services Manager
Employment Classification: Non-exempt, part-time/seasonal
Base pay range of $15.00-$18.00/hr
Job Description (PDF)

Duties & Responsibilities

• Answers main telephone switchboard, transfers calls, takes messages and answers general inquiries;
• Process in-coming/out-going mail and courier packages,
• Provide support to administrative staff when available: photocopying, faxing, mailings and other duties as requested;
• Enter and modify constituent contact and other info in Tessitura (CRM application).

Education/Experience

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications are:

1. Diploma or equivalency degree from accredited high school with major course work in business administration or a closely-related field;
2. One (1) year + experience performing customer service or reception for a large organization and general administrative work;
3. Mail services experience preferred.

Knowledge

• Experience in front office and reception skills for a large organization;
• Modern office practices and procedures;
• Experience with data entry.

Skills

• Accurate typing and word-processing;
• Familiarity with Microsoft Windows based applications;
• Able to establish positive working relationship with public and staff;
• Professional and approachable attitude with answering phones and in communication with diverse public.

Licenses

Possession of a valid motor vehicle operator’s license and to occasionally use personal vehicle, in the course of employment.

Physical Standards

Must be able to drive a motor vehicle. There is constant standing, walking and finger dexterity needed to handle paper items and use of a computer. Frequent crouching, stooping and reaching are required. Frequent phone contact is required.

Hours/Restrictions

May-August: 25 hours per week, regular schedule being Monday – Friday: 12 pm – 5 pm, and including: June – August, alternate Saturdays: 10 am – 3 pm.

No vacation or holidays during seasonal programming: June 1-August 26.

This job description in no way implies that these are the only duties to be performed by the employee occupying this position. The fundamental job requirements are included, and these are the essential job functions. Employees will be required to perform any other job-related duties assigned by their supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The Santa Fe Opera supports employees with its robust safety program, devotion to environmental sustainability and commitment to equity, diversity and inclusion while setting the industry standard for stagecraft. The Santa Fe Opera has an industry-wide reputation as an excellent employer, providing rewarding opportunities amid a setting of great natural beauty. As an Equal Opportunity Employer, the Santa Fe Opera celebrates diversity and inclusion. We do not discriminate against any employee or job applicant on the basis of race, color, religion, national origin, creed, gender, sexual orientation, pregnancy, disability, age, veteran status, political affiliation or philosophy. All qualified applicants are encouraged to apply.