The Santa Fe Opera

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Accessibility

 

The Santa Fe Opera is committed to the comfort and convenience of all our patrons from arrival to departure. If you have special needs, please contact the Box Office at 800-280-4654 with questions or requests for assistance. Below you will find our accessibility or ADA services within the parking lot, our theater and other facilities.

Parking

Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (MVD) disability parking placards or license plates is available on a first-come, first-served basis.

Curb to Seat Service

Ushers are available approximately 30-45 minutes before performances to assist patrons in getting from the Box Office to their seats. The theater gates to the patios open approximately an hour before each performance. The theater doors will open approximately 30-45 minutes before each performance. Please request this service through the Box Office windows. Mobility aids that cannot be stored safely within the patron’s seating area will be stored outside the theater as close as possible to the patron’s seat.

Accessible Entrances

All entrances to the theater, gift shop and dining areas are accessible. The theater has two elevators, house right and house left, which operate between orchestra (level 1), front gate entrance (level 2), loge (level 3) and mezzanine (level 4). There is an additional elevator to provide entrance to the Stieren Orchestra Hall in which our pre-show Prelude Talks take place. Please note: The elevator on house right does not provide access to the mezzanine (level 4).
View Seat Map

Accessible Seating

There are wheelchair and scooter accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets. Seats with adjustable armrests are also available. Please note: Wheelchair accessible seating may be purchased by phone, in person and online.

Accessible Zones

Wheelchair zones: Front Orchestra, Zone 1, 6 and standing room on the main floor. Zone 9 & 10 on the mezzanine.
No stair zones: Front Orchestra, Zone 1, 6 and standing room on the main floor. First row of the mezzanine in Loge. Last row of the mezzanine in Zone 9 & 10.
View Seat Map

Accessible Restrooms

Most of our public restrooms are wheelchair accessible. In addition, there are wheelchair accessible family restrooms available on the first level of the mezzanine. There are no restrooms on the top level of the mezzanine. For further information, please ask one of our staff members.

Accessibility for Enhancements

Opera House Tours are not ADA accessible. Please contact the Box Office at 505-986-5900 if you have special needs. Shuttle service may accommodate a wheelchair patron, but you must notify the Box Office well in advance. Prelude Talks are fully ADA accessible by use of the elevator in Stieren Orchestra Hall. Preview Dinners are ADA accessible. Please drop off patrons with mobility issues at Dapples Pavilion located a short walking distance from the theater.

Service Animals

As a general rule, animals are not permitted within the theater. However, please feel free to contact the Box Office if you have a service animal so we can help meet your needs. A service animal must be under the control of the handler at all times. If a service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, the owner and their service animal will be asked to leave the premises.

Blind or Low Vision Services

We offer both large print and Braille synopses of all our mainstage performances.

Deaf Services

The Electronic Libretto System offers instant translations in your choice of English or Spanish on a display screen in front of each seat.

Hard of Hearing Services

The Santa Fe Opera provides assisted listening devices available for performances in the Crosby Theatre and pre-performance lectures and can be picked up at the Box Office. The multi-channel, radio-frequency system provides focused, direct audio with reduced background noise via a small receiver. Users may use their own headphones, earbuds or inductive loop lanyards for telecoil-enabled hearing aids or cochlear implants.

Further Questions?

Please contact the Box Office at 800-280-4654 or email us for more information.